Thank you for shopping with jarmall.shop. Please read our Return and Refund Policy to understand the procedures and rules governing returns and refunds.
Return Policy
30-Day Return Window
You have 30 days from the date you receive your item to initiate a return.
Faulty or Damaged Items
If your item is defective or damaged, please provide a photo or video proof within 30 days of receipt. Once your claim is validated, we will issue a refund without requiring the return of the item.
Returns for Other Reasons (Change of Mind, Not as Expected)
If you wish to return an item that isn’t faulty, contact us within 30 days of receipt. A full refund will be provided once we receive the returned item in its original condition and packaging. Note that the cost of return shipping will be your responsibility in these cases.
Exchanges
Items eligible for exchange must be returned in their original condition, including all packaging and tags.
Sale Items
Sale items are subject to the same return policy as regularly priced items.
Return Process
Initiate Return
Contact our customer service at support@jarmall.shop. Include a detailed reason for the return along with any photos or videos.
Approval
If your return is approved, we will send instructions on how and where to send your package. Returns sent without prior approval will not be accepted.
Shipping
Return the item to the address provided. Please share the tracking information with us to ensure the package is monitored. We are not liable for lost returns.
Condition of Returns
To qualify for a return, items must be in the condition received, with all tags and in original packaging. We cover the cost of return shipping.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note, it may take additional time for your bank or card issuer to post the refund.
Delayed Refunds
If you haven’t received a refund after 15 business days of approval, please contact us at support@jarmall.shop
Charge-backs and Disputes
Before initiating a charge-back with your bank, please contact us as we can often resolve your issue more quickly. Frequent charge-backs or disputes can complicate the refund process and may lead to additional fees or account limitations.
Restrictions on Returns
We may limit or decline returns from customers who exhibit an abnormal return pattern that may suggest fraudulent activity, such as frequent returns of worn, altered, or damaged items.
Shipping Information
- Handling Time: 1-2 business days (Monday to Friday).
- Transit Time: 1-4 business days (Monday to Friday).
- Order Cutoff Time: 5:00 PM (GMT).
- Shipping Area: We ship throughout the United Kingdom.
- Shipping Costs: Shipping is free across the United Kingdom.
Contact Information
For further inquiries or assistance with our Return and Refund Policy, feel free to reach out:
- Email: support@jarmall.shop
- Phone: +44 7429 252086
- Address: Rochdale Old Rd, Bury, BL9 7TD, United Kingdom
- Support Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT)